FAQ
Answers to the questions we are asked most often about collagen, protein and our range. If your question is not here, get in touch and we will answer it.
About collagen
What is marine collagen?
Marine collagen is collagen sourced from fish rather than cattle or pigs. It is hydrolysed, meaning the collagen is broken down into smaller peptides so it dissolves easily in liquid and is straightforward for the body to absorb. Our collagen powders are made with hydrolysed marine collagen.
How is marine collagen different from bovine collagen?
The main differences are the source and the collagen types. Marine collagen comes from fish and is predominantly Type I, the type most associated with skin. Bovine collagen comes from cattle and contains more Type III. Marine collagen peptides are also smaller on average, which is why they dissolve readily in hot or cold drinks.
How long does collagen take to work?
Collagen is taken consistently over time rather than as a one-off, and individual experience varies. Most people take it daily for several weeks to a few months before forming a view. If you are trying it for the first time, a size that lasts at least a month gives you a more realistic sense of whether it suits you than a few servings will.
How much collagen should I take per day?
Follow the serving size stated on your specific product pack, as this varies across our range. Each product page lists the serving size and the number of servings per pack. If you are unsure, or you are taking other supplements alongside, speak to your doctor or a qualified nutritionist.
What time of day should I take collagen?
There is no required time. What matters far more is taking it consistently, so pick whichever time you will actually remember. Many people attach it to something they already do daily, such as morning coffee or an evening drink.
Can I take collagen with coffee or tea?
Yes. Hydrolysed collagen dissolves in hot liquids and can be stirred into coffee or tea. It will not thicken or set the way gelatin does.
Can I take collagen with whey protein?
Yes, they can be taken together, and many people add collagen to a protein shake. Collagen and whey have different amino acid profiles and are generally used for different purposes rather than as substitutes for one another.
Can vegetarians or vegans take marine collagen?
No. Marine collagen is derived from fish, so it is not suitable for vegetarians or vegans. If you follow a vegetarian or vegan diet, marine collagen is not an appropriate product for you.
Is collagen safe during pregnancy or breastfeeding?
We do not make recommendations for use during pregnancy or breastfeeding. Please speak to your doctor before taking any supplement during pregnancy or while breastfeeding.
Can I take collagen if I have a fish or seafood allergy?
Marine collagen is derived from fish. If you have a fish or seafood allergy, do not take it without first speaking to your doctor.
Choosing between our products
What is the difference between Collagen Essentials, Collagen Active and Collagen Glow?
They are three different formulations built around marine collagen. Collagen Essentials is our unflavoured base marine collagen. Collagen Active is an orange-flavoured blend that also includes glucosamine, chondroitin and hyaluronic acid. Collagen Glow is a blueberry-flavoured blend that also includes glutathione and hyaluronic acid. The full ingredient list for each is on its product page.
Which size should I buy?
If you have not tried the product before, start with a smaller pack or the travel pack so you can judge the taste and how it fits your routine. If you already take it daily, the larger pouches last longer and cost less per serving. The formulation is identical across sizes within a product, so you are only choosing quantity.
What is the difference between flavoured and unflavoured creatine?
The creatine monohydrate itself is the same. Unflavoured suits people who mix creatine into a protein shake, smoothie or juice, where an added flavour could clash. The blueberry version suits people who take creatine on its own in plain water and would rather it tasted of something.
What is the difference between your three collagen soaps?
Sandalwood, rose and orange share the same collagen-enriched base and differ only in fragrance. Sandalwood is warm and woody, rose is soft and floral, and orange is a brighter citrus scent.
Using and storing our products
How do I mix collagen powder?
Add one serving to around 200ml of water or your usual drink and stir until dissolved. Hydrolysed collagen dissolves without needing a shaker or blender, though either works.
How should I store collagen powder?
Keep the pouch sealed in a cool, dry place away from direct sunlight. Reseal after each use. Avoid storing it somewhere humid, such as directly beside a stove or sink, as moisture causes powder to clump.
My powder has clumped. Is it still fine to use?
Clumping is usually caused by moisture reaching the powder and is a texture issue rather than a safety one. If the powder smells or looks different from usual, do not use it and contact us.
Orders and delivery
Do you deliver across India?
Delivery areas and timelines are set out in our shipping policy.
What is your return policy?
Our returns and refunds terms are set out in our refund policy.
How do I contact you?
You can reach us through our contact page. If your question is about an existing order, include your order number so we can find it quickly.
A note on health claims
Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease. They are intended to complement a balanced diet, not replace one. If you are pregnant, breastfeeding, taking medication or managing a health condition, speak to your doctor before starting any supplement.